Utilities
Pay your utility bill online, by phone or at City Hall.
Pay your bill
- Online: Pay your utility bill online with a credit/debit card or bank account. You can also sign in to the online payment portal to view your account.
- Automatic bank draft: have your bill paid from your bank account each month. Print the Automatic Bank Draft Authorization Form and return it to City Hall. How it works
- By phone: call 1-866-228-6801. This line is for bill payments only. For any other questions, call City Hall.
- In person: City Hall, 218 E. Locust St., Monday–Friday, 8:00 a.m.–5:00 p.m. After hours, use the night drop at City Hall.
Billing and due dates
- Statements for water, sewer, garbage and mosquito spraying are sent on the 1st of each month.
- Payments are due by the 15th. Payments not received by 5:00 p.m. on the due date get a 10% late fee. Night-drop payments left after hours on the 15th are processed on the 16th and are charged a late fee.
- Accounts with unpaid balances may be disconnected without further notice on the 25th of the month. The reconnection fee is $50, and reconnections happen during regular business hours only.
Billing terms are from the city’s New Utility Customer Information form (dated 9/1/23). Current rates are on the Utility Rates & Terms page.
Rates at a glance
Monthly base rates inside city limits (as provided by the City, October 2026):
- Water: $40.50 (includes the first 2,000 gallons), then $5.00 per 1,000 gallons from 2,001 to 9,000 gallons, with higher tiers above that
- Sewer: $25.00 (based on 2,000 gallons), plus $1.00 per 1,000 gallons over 2,000; maximum usage charge $33.00 up to 9,000 gallons
- Trash pickup (residential): $32.50 plus tax
- Mosquito spraying: $3.00
Automatic bank draft
With automatic bank draft, the city charges your bank account for your utility bill on the 15th of each month. If the 15th falls on a weekend or holiday, the charge may be made on the next business day.
Automatic Bank Draft Authorization Form
- Print the form and fill in your name, utility account number and bank information.
- Sign it.
- Return it to City Hall, 218 E. Locust St., Monday–Friday, 8:00 a.m.–5:00 p.m. You can also get a paper copy at City Hall.
For your security, do not email your bank information or send it through this website. The website does not collect bank details. To stop automatic draft, notify City Hall in writing at least 15 days before the next billing date. Questions? Call (806) 652-2355.
New service
Moving to Lockney? Print the Utility Service Application and Water Service Agreement and bring it to City Hall with a photo ID and the $150 deposit. See Start or Stop Service for everything you need.
To disconnect or transfer service, call City Hall at 806.652.2355. There is no online form for this.
Water quality
The yearly Water Quality Report (Consumer Confidence Report), the lead service line inventory and any boil water notices are on the Water Quality page. Short link: cityoflockney.com/ccr